How to find the right insurance broker in Melbourne VIC, Australia

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To start with finding out the best and right insurance broker. First, we need to understand who are insurance brokers and how they can help us. 

An insurance broker is a professional that specialises in risk management and insurance. These brokers act on behalf of their clients and offer advice that is in the client’s best interests. 

Sometimes an insurance broker will operate as an agent for an insurer. A broker can assist you in identifying your personal or business risks, as well as determining what to insure and how to manage those risks in different ways.

An insurance broker may focus on a single type of insurance or industry, or they may deal with a variety of them. They can provide you with technical guidance that will come in handy if you ever need to file a claim.

Brokers are familiar with the terms and conditions, benefits and exclusions, and costs of a wide range of competitive insurance products, allowing them to assist you in finding the best coverage for your needs.

Brokers can assist you in arranging and placing coverage with your preferred insurer, as well as providing advice on how to make the most of your insurance budget.

Insurance brokers can also assist you in understanding the risks that your business encounters, designing a customised insurance package that covers the areas of your business that are most important to you, and explaining policy terms.

They may also save your company money by negotiating better rates with insurers, lowering your premiums by working with you to establish a risk management programme and saving you time. So, how do you go about finding the best broker for you and your company?

Before hopping on to find the best brokers, we should understand what they do and how they can come to help us.

What does a broker do?

Insurance brokers help you understand your risks and discuss ways to safeguard your assets and enterprises with insurance. Brokers provide specialist advice on risk management and reduction, as well as the many insurance products available.

They apply their extensive knowledge of risk and the insurance industry to find and arrange appropriate insurance coverage for both enterprises and individuals.

Brokers have a broad understanding of the many insurance policies available on the market, as well as a network of industry contacts, which allows them to negotiate the best terms for your specific needs. When claims emerge, the same expertise and networks are employed to assist you in resolving them.

Choosing an insurance broker

Once you decide to hire an insurance broker, you should make sure that the person you choose is going to help you in your specific circumstance, just as you spend some time making sure that the insurance policy you choose is the right one for you.

The National Insurance Brokers Association is the industry’s trade association, and its Need-a-Broker service will assist you to locate a NIBA member who is a registered, certified insurance broker in your area. Here you can find the best insurance broker for yourself.

What to look for in an insurance broker

Just saying that choosing an insurance broker for yourself won’t solve the problem. You have to look for different options and compare them on certain points that you think are important.

Below given are some points that you might consider while choosing a broker for your needs.

Specialist knowledge

Some industries encounter risks that are specific to them. If you work in such a type of industry, you should consider a broker that can provide you with the insight and experience related to that industry you require.

The quickness of response

How quickly does the broker answer your questions? Do they supply you with useful information? 

You might think it’s not necessary to respond quickly because people may be busy sometimes. But I must tell you that it’s a necessary point. When you are in need to get insurance to cover yourself from entering into any kind of loss, then such quickness is made compulsory.

Adviser, not an order taker

A good broker will find potential problems and give you advice on what you need or what can solve your problem. They’ll tell you the truth and not necessarily what you want to hear. They should be an adviser and not an order taker from you. 

Energetic and Motivated

Being motivated is also a crucial trait for brokers. You should inquire about how they approach their work. 

Whether they wait for you to call, or they take initiative to catch up with you and reassess your needs frequently?

Claim Support

A broker comes into their own when you need to make a claim. It includes being able to represent or advocate you in any disputes. 

So, you should Inquire about their claims handling process to know how they may assist you. Will they coach you through it or take care of everything themselves?

Still, there are some key areas that need to be looked like:

  1. What qualifications and experience do they have?

  2. What is their broking procedure, and does it stay the same year after year?

  3. Are they qualified and experienced enough to handle my risk/business as it grows or changes?

  4. Are they members or affiliates of any industry organisations?

  5. Do they come highly recommended on the internet?

  6. Did they ask strategic questions to get a complete picture of the risk?

  7. Did they pay attention to you and your requirements?

  8. Do their values coincide with yours?

It’s also critical that you pick a broker with whom you feel at ease. Someone who knows you, your business and your business risk very well. It’s quite beneficial to be able to establish an open and honest connection with your broker. 

Finding a broker is not an easy task at all. Here at Scouty Finance we help you at every stage and provide you with the best insurance service plan according to your need. We have a team of specialised people in different industries that can go well into your business and become problem solvers.

Where to find an insurance broker

The major question lies here. Where to find an insurance broker when they are such needful in difficult situations? 

Well, the answer is very clear- National Insurance Brokers Association (NIBA).

The National Insurance Brokers Association (NIBA) is the peak body for the intermediated insurance industry and is home to trusted risk advisers. Over 450 member organisations and 4,500 individual brokers are represented by NIBA.

NIBA is essentially a portal to accredited, dependable brokers who are obligated to deliver the finest service possible. To find a broker for yourself, visit NIBA’s official website.

It is well known for creating, implementing, and overseeing the Code of Practice. The association has set various operational and educational criteria for brokers since 1982. 

The brokerages and brokers represented by NIBA must adhere to a set of tight guidelines, which include:

  • Revealing how much money they make.

  • How they handle renewals and claims.

  • Explaining their function and terms of involvement clearly and concisely.

  • Following the Code’s Complaints and Dispute Resolution Process.

Being a member of the national association implies that the broker takes her/ his profession seriously. She/ he is committed to following the NIBA standards and is devoted to ongoing education.

Asking for a recommendation may work sometime the best

Do you have any contacts in your industry who could recommend a broker to you? Firsthand experience is always a good source of information, so ask your trusted peers to share their broker’s contact with you.

If not found any, look at online reviews. See if they have good Google My Business and Facebook reviews and ratings. You may get to learn a lot about how they operate from their online reviews.

Client feedback on how the broker operates will be invaluable, especially during claims season.

Also, knowing how they’ve assisted businesses in different ways. Such as advising on future complications that a client may have been unaware of, can give you a proper indication of the kind of service you can expect from the broker.

What sort of questions should I ask a broker?

Well, the main problem comes to this point that what you should ask your broker when you meet her/ him. Asking for references and understanding how they work from your peer group is not enough. 

It’s a beneficial thing if you ask your potential broker the following questions to solve your doubts on your own. Also if you own a company, you may want to request a presentation from the broker. Look for the following during the presentation:

  • What are their certifications and professional associations?

  • What are the services that they provide?

  • Who would be in charge of your account?

  • What kind of experience do they have with companies of your size and in your field?

  • What method do they use to bill for their services?

  • What does the broker recommend as a solution to your insurance issues?

  • What sets them apart from other brokers?

  • Any references from the happy customers?

It’s all about asking as many questions as you need to get a complete picture of what this would look like in reality in your head. You’ll locate the ideal broker for you if you complete your due homework at this point.

It’s critical to find a broker who is a good fit for you and with whom you believe you can create a deep and long-term business connection, just as it is with any other business collaboration.


Finding the right insurance broker, asking and clearing your doubts, and getting an insurance plan from them might solve your problem. But it might also put you in more trouble. 

Yes, you read it right. Entering into any kind of legalities and not checking for the rules and regulations that bind those legalities is dangerous.

So, I have jotted down some major regulations that you must have to keep in mind while working with a broker. 

In Australia, all insurance brokers and insurance broking members must be licenced by the Australian Financial Services Commission (AFSC) or be nominated as an approved representative of an AFS licensee.

The Australian Securities and Investments Commission is the industry watchdog that oversees those with an AFS licence.

Brokers must also adhere to the Corporations Act 2001. All financial services licensees and authorised representatives are subject to general conduct duties. Whereas advisers who give personal financial product advice are subject to special conduct duties.

When a broker gives you personal financial advice, they must comply with the Corporations Act, which states that they must:

  • Do what is best for you.

  • Provide you with the best guidance.

  • If their consultation is based on insufficient or incorrect information, they should warn you.

  • When there is a conflict between you and the broker’s interest, prioritise the interest of that party whose is in the most logical state.

  • Prepare a Statement of Advice (SoA). It is a document that records the broker’s advice on the insurance policy and provides it to you.

As a condition of their AFS licence, brokers must be members of an authorised external dispute resolution scheme. In general, the Australian Financial Complaints Authority is an independent organisation that assists brokers and their clients in resolving complaints and concerns. The rulings of the AFCA bind brokers.

A Diploma of Insurance Broking or other tertiary certificates, or a professional designation, such as NIBA’s Qualified Practising Insurance Broker or Fellow, will be held by experienced insurance brokers in Australia.

Members of NIBA also agree to abide by the Insurance Brokers Code of Practice, which establishes the professional practice standards and service levels expected of brokers.

Consider Scouty’s authorised insurance Broker representatives

Our experienced team of insurance brokers in Melbourne at Scouty are perfectly placed to help you finance options that suit your circumstances, whether you are a first-time insurance buyer or an existing one.

Since contacting a broker is free, you may confidently ask for their assistance in managing the entire process of locating and applying for suitable insurance. 

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